Calabrio Expands Cloud Workforce Engagement Management Capabilities in Southeast Asia

0

SINGAPORE–(COMMERCIAL THREAD) –Calabria, the customer experience intelligence company, announced the availability of its cloud-based Workforce Engagement Management (WEM) platform through a local point of presence in Singapore. New regional WEM cloud service will support growing demand in Southeast Asia for cloud-based contact center services from local businesses as well as global organizations looking to locate in the region .

The cloud-based service hosted in Singapore was created for a major service provider to enable Calabrio to become the first in the region to offer an enterprise-grade cloud-native WEM platform that offers true data sovereignty for customers. Singapore-based customers, as well as providing superior power latency and data privacy than other companies in the Southeast Asia region. The cloud solution uses proprietary micro-services, which enables faster penetration and scale-up into new markets and maximizes the “time to value” for customers in Calabria.

This launch also demonstrates Calabrio’s growing strength, leadership and commitment to the region, supporting the growing demand for cloud in Southeast Asia. Calabria has seen spectacular growth over the past year, especially with cloud solutions, with more than half of its Asia Pacific (APAC) revenue generated from cloud installations. In APAC, Calabria onboarded 47 new customers in 2020, and so far in 2021 it is already up 400% since the first quarter of 2020.

Josh jabs, Chief Technology Officer at Calabrio, said, “Southeast Asian businesses are accelerating their adoption of the cloud, especially with success in other countries and local businesses are now migrating to the cloud. Calabrio will be the first to provide a truly region-specific cloud WEM here. With our technology and strategic partners Cisco and Amazon Web Services (AWS) also launching cloud-based Contact Center as a Service (CCaaS) offerings, Calabrio is well positioned to help Southeast Asian customers to move to the cloud.

In addition to providing faster regional services, the new WEM cloud service supports Calabrio’s ambition to provide full data sovereignty to customers in all countries in Southeast Asia and beyond.

Sarel roets, CEO of APAC at Voice founder said: “In the evolved world of working from home, the emphasis on supporting agents wherever they are has never been more important, which means that contact centers need a vendor that manages smart and powerful WEM features from any location. ”

The addition of local cloud points of presence makes it easier for Southeast Asian customers to access the latest and greatest innovations from Calabrio through the cloud. Calabria recently unveiled the new Calabrio ONE, the first cloud for the new era, with an integrated workforce management solution at its heart.

About Calabria

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform enables rapid deployment of remote work models and gives our customers precise control over operating costs and customer satisfaction levels. Through AI-powered analytics, Calabrio uncovers customer behavior and feelings and derives compelling information from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it offers, from implementation to ongoing support. Learn more about calabrio.com and follow @Calabria on Twitter.

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.



Source link

Share.

About Author

Leave A Reply